Frequently Asked Questions

What is the difference between TEQOYA ionisers and other ionisers?

TEQOYA ionisers are both powerful and ozone-free. They are probably the best ionisers in the world when it come to the ratio "ions density at 1m distance/ozone density at 1cm distance". Just check other ionisers having ozone test reports close to the needles: you may struggle to find another one.

Why is ionisation better than other air purifying technologies?

Ionization does not require a fan to operate because small ions are very mobile and diffuse naturally in the air.
Ions operate on positively charged particles in the volume of the room: they do not need to be conducted towards a filter where they will be concentrated.
This action takes place on all size ranges of particles, from the tiniest (PM0.1, PM1) to the largest (PM10), including the famous PM2.5. The most common particles filtering technique, HEPA filter, are not efficient on particles between 10 and 300 nanometers. And it is now a known fact that such particles are especially dangerous, causing cardiovascular diseases.

My ioniser has accidentally fallen on the floor, what should I do?

TEQOYA products are sturdy and this shouldn't affect the normal activity of your ioniser. Just check it operates correctly: slowly approach the tip of a finger close to one of the ioniser tips (or needles). When your finger is one or two milimeters close, you should hear a small buzzy noise evidencing that your are experiencing a tiny electrical discharge. No worries, it is absolutely safe and just proves your ioniser is actually working.

Some water has accidentally fallen on my ioniser, what should I do?

Let you ioniser dry some hours. Then, switch it on and make the usual test to check it is still running fine: slowly approach the tip of a finger close to one of the ioniser tips (or needles). When your finger is one or two milimeters close, you should hear a small buzzy noise evidencing that your are experiencing a tiny electrical discharge. No worries, it is absolutely safe and just proves your ioniser is actually working.

How do I clean my ioniser and how often?

Your ioniser requires no more cleaning than dusting an object on a bookshelf, for example.
Around your ioniser, you may notice a thin dust layer appearing over weeks and months. Depending on the air pollution, it will accumulate faster. Just clean it with the usual product you would use for cleaning a wall or vacuum-clean it just like the rest of the floor.

How should I position my TEQOYA ioniser to maximize its efficiency?

Make sure you don't place a metallic object close from it: this object would attract the ionic flow produced by your ioniser.
More generally, try to keep a distance between the tips of your ioniser (9 on the front of the TIP9, 24 on the TIP24), and any other object or surface.
Please install your TIP9 with its base: the base is designed to isolate the TIP9 from surfaces that may attract part of its ionic stream.

What is the difference between the TEQOYA ionizers and the other ones?

The TEQOYA air ionizers offer the best efficacy/comfort of use ratio: they neutralize polluting particles of all sizes and especially extra-fine and nanoparticles, which are the most dangerous. You just have to plug them in and forget about them - it will not be any components to wash regularly, the ionizers will remain completely silent. Their lasting quality (10-year warrantly) and their extermely low energy consumption (2W) provide them the best ecological footprint among air purifiers. Last but not least, the TEQOYA air ionizers do not generate ozone.

What makes the air ionization technologie better than the others?

Air ionization is the most comfortable way to improve indoor air quality : the TEQOYA air ionizers do not draw in and blow air so their power consumption is very low. You just have to plug them, they will remain completely silent : its the end of draughts and filters replacement ! The negative ions neutralize particles of all sizes, from the finest (PM0.1, PM1) to the biggest (PM10), including the PM2.5. The air purifiers with HEPA filters are ineffective against particles of 100 nanometres. It is now recognized that these particles are the most dangerous, since they can penetrate deep into the organism, causing cardiovascular diseases. Then, the filter devices become over time less effective and noisier, the filters become obturated. Lastly, watch out for the wet periods : the filters can become true bacterial cultures.

Nothing happens when I plug my ioniser.

Your TEQOYA ioniser is a very discreet product. It works in absolute silence. While being one of its greatest qualities, it may be confusing at first. No noise, no smells, no air flow.
There is one simple way to really, physically check your ioniser actually works: slowly approach the tip of a finger close to one of the ioniser tips (or needles). When your finger is one or two milimeters close, you should hear a small buzzy noise evidencing that your are experiencing a tiny electrical discharge. No worries, it is absolutely safe and just proves your ioniser is actually working.

How do I know that my ioniser is actually working?

Slowly approach the tip of a finger close to one of the ioniser tips (or needles). When your finger is one or two milimeters close, you should hear a small buzzy noise evidencing that your are experiencing a tiny electrical discharge. No worries, it is absolutely safe and just proves your ioniser is actually working.
We are also working hard on developing an innovative connected sensor that will enable you to check the ionic state of the air in your place.

Do TEQOYA ionisers have a constant level of efficiency?

Yes they do. They will not weaken over time. Just make sure you don't place a metallic object close to it: this object would attract the ionic flow produced by your ioniser.

What kind of improvements should I notice very quickly?

If you have problems of odors at home, these should considerably decrease in the days following your ioniser start.
For example, if you smoke cigarettes in your place one evening, the smell should be gone in the morning.
Otherwise, you should notice the air is now crisp, lighter to breathe.

Could I have health problems if I breath too many ions? If I sleep too close to my ioniser?

No. There has never been any toxic side-effect due to exposure to a high density of negative ions. Please check our website: http://www.teqoya.com/en/health-benefits. You will find there what scientists say about ionization.
The only case where you should be cautious is if you are subject to hyperthyroidism. In such a case, place your ioniser a few meters from your pillow, or from places where you are used to spending a long time (such as your favorite armchair).

Isn’t it dangerous to sleep with an electric device so close to me or my children?

Absolutely not. Our product have very low power consumption: they emit very little radiations (and it can hardly be otherwise given the low level of power consumption), and the ionic stream it generates is in the magnitude of one million times LESS than the threshold of danger for electric current (1mA).

I live in the countryside, do I really need an ioniser?

First, start by trying to find air quality reports dealing with the area you live in. The countryside can be polluted, by local industry, a piggery for example. Or because there is an airport 50 km from your place.
Second, the level of very fine dust can be high in very dry areas, and pollens of course can disturb people even in very healthy places.
It is not that easy to make sure the air you breathe is clean. But if the air quality reports are good in your area, and you have absolutely no air pollution-related disorders, just enjoy it!

Which TEQOYA ioniser is best for me?

If you want to take care of the air you breathe at night and you can position a device close to your bed table or your pillow, choose our TIP9, the perfect pillow mate!
If you want to sanitize a room as a whole, especially a room as big as 25 sq.m., choose a TIP24. For maximum efficiency, you may also add a TIP9 per 10 sq.m. in a large or very large room!

If I leave home for a few days, should I leave my ioniser on?

Yes, please keep it working as long and often as possible! First, it will improve its efficiency, taking care of cleaning your air continuously, so that it does not need time to "start all over again" after a long stop. Second, its power consumption is so low, and its lifetime is so long, that the money and energy saving benefits would be much lower that the health benefits of a constantly purified air.

Why choose a ionizer instead of an air purifier with filters?

Our solution to clean air is very different from the ones offered by standard devices, i.e air purifiers with filters. Based on patented technology and entirely made in France, the TEQOYA ionizers diffuse in the air a large number of negative ions that give back to air its natural and healthy composition. They are designed to withstand daily use : completely quiet, without any filter (i.e without added costs), and energy-saving (only 2 Watts).

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