What are the guarantees for the purchase of a product ?

What is covered?

All parts defective in material and Workmanship. This limited warranty for Teqoya products covers the functionality for the normal, intended use as specified in the owner's Guide and does not cover a malfunction that has resulted from improper or unreasonable use or maintenance, accident, excess moisture, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification while not under the control of Teqoya. This limited warranty is also excluded if the label bearing the serial number has been removed or defaced.

For how long?

The TEQOYA Limited Warranty lasts 10 years from the purchase date for the following products: TEQOYA 200, TEQOYA 450 and TEQOYA 450 Ceiling.

For the Tip4 product, the TEQOYA Limited Warranty lasts 5 years.

What will we do?

We will repair or replace any defective parts within a reasonable period of time and free of charge.

How can you obtain warranty service?

You can ship the product to either a Teqoya Service Agency or to Teqoya directly with a proof of purchase from an authorized dealer. Please, Properly and carefully pack the product for shipping. Label and ship the product to the appropriate Teqoya location (click here to find the address of your country's Teqoya). Please contact Teqoya to get a return reference number. Place this number prominently on the outside of the carton.

Other Rights

This Limited Warranty gives you specific rights subject to specified conditions. You may also have other legal rights which apply to the product you have acquired. These legal rights vary from country to country. Some places do not allow the exclusion, restriction or modification of certain implied rights or their effect. In those situations, this limited Warranty will not apply to the extent that the applicable law allows. Other laws provide you with a statutory claim against the seller.
The laws of your state or country may provide you with legal claims against the seller or manufacturer of this product.
The Limited Warranty does not affect those rights.

Remedies

The provisions of this Limited Warranty are in lieu of any other warranties or conditions, except those provided by law.
This Limited Warranty does not affect any legal rights provided to you by law and does not preclude any legal remedy you may have under the law.
This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase from an authorized Teqoya dealer.
In countries where liability limits are not precluded by statute, the maximum liability of Teqoya shall not exceed the actual purchase price paid by you for the product. In countries where limitations on liability are precluded by law, Teqoya shall be liable for no more than the direct damages for bodily injury, and/or real or personal property arising from the negligence of Teqoya.

Where not prohibited by law, Teqoya shall not be liable for special, incidental, consequential or indirect damages. Some places do not allow limitations on the exclusion of limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.