Privacy Policy

Protection of private life

TEQOYA is committed to the protection of your personal information. Our Privacy Statement contains the following important information regarding your use of the TEQOYA web site:

• Collection of your personal information
• Cookie
• How we use your personal information
• Disclosure of your information
• Security of your information
• How to access, correct or update your information
• What else you should know about Privacy
• How to contact us

The TEQOYA.com web site consists of many pages and services. Information provided may be subject to change from time to time so we encourage you to check our online Privacy policies and this Privacy Statement regularly. If you have any concerns or questions, please contact TEQOYA by email to contact@teqoya.com or use the Contact Us page to send your questions and comments via e-mail. To refer to TEQOYA Terms and Conditions of Sales, please click here.

Collection of your personal information

Whenever you provide personal information via the TEQOYA website, we will inform you of the use we will make of it. In all cases, this information will remain confidential. The nature of the personal information that we will collect will depend on your use of the TEQOYA website. For example, when you make a purchase, we will record information such as your name, address, telephone number, email address. This information is mandatory to allow us to process your order and proceed with delivery. We offer to answer a quick questionnaire on your age, your interests, your preferences for receiving commercial emails and surveys. This information is not mandatory and you can fill it out only if you wish.

Cookie

TEQOYA also stores data that will be used to improve the structure and performance of the TEQOYA website. When a page on our site is viewed, TEQOYA records the time, date and requesting URL, as well as the type of browser used. We also anonymously track the typical path taken by a visitor to the site and record shopping cart information. TEQOYA publishes an anonymous user ID. This anonymous ID uses a feature of your web browser called a Cookie. This Cookie identifies and recognizes the computer (but not the person using the computer) when you visit the TEQOYA site. Cookies are pieces of information that a website can transfer to an individual's computer's hard drive to store information. Cookies make using the TEQOYA site easier by allowing your data to be stored as well as your preferences on certain sites. This will allow you to enjoy all the benefits of the services that TEQOYA offers. The use of Cookies is an industry standard and most websites use them. Many web browsers are preset to accept cookies. If you would prefer not to receive them, you can adjust your web browser to disable them or at least alert you when they are being used.

Please note that if you disable "strictly necessary cookies" you will no longer be able to make a purchase on our website.

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How we use your personal information

The personal information you provide to TEQOYA when registering and purchasing our products on our website is only used to identify you and to process the order. Recording usage patterns helps us to identify which fields on our website are most popular and vice versa. By using cookies, users can specify their unique preference. Personally identifiable characteristics are removed so users remain anonymous, unless you have given your consent for us to identify your usage.

Use of cookies

TEQOYA uses cookies that identify and recognize the computer (but not the person using the computer) when you visit the TEQOYA website.

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website will not then work.

Statistics Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our website. They also help us to know which pages are the most and least popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous.

Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by these companies to build a profile of your interests and offer you relevant advertisements on other websites.

We offer you the opportunity to sign up to receive our marketing offers in the future, but this is not a mandatory step. TEQOYA will only send you emails if you have chosen to receive them or if they are in response to your questions. You can also inform us at any time that you no longer wish to receive commercial communications from us by sending an email to contact@teqoya.com or by using the “contact us” link to send your request via an email. If we wish to use your information for purposes other than those specified above, we will not do so without your prior consent. Exception: If TEQOYA suspects illegal activity. This use is authorized by law, TEQOYA must submit this information for possible legal action.

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Disclosure of your information

The information collected is strictly confidential (apart from the browsing data collected by the accepted advertising cookies). TEQOYA undertakes not to reveal, sell, distribute, rent, share and transmit your information to third parties other than those who have been contracted by TEQOYA to keep the information confidential or subject to a mandatory status or arrangement that imposes similar restrictions on TEQOYA relating to the handling of personal information. If we wish to reveal this personal information or data other than those presented above, we will do so after having obtained your prior consent. Exception: If TEQOYA suspects illegal activity, then this use is authorized by law, TEQOYA must submit this information for possible legal action.

The browsing data collected by accepted advertising cookies may be shared with our statistical, advertising and social network partners (Bing, Google Ads, Facebook, Hotjar and other partners with whom we may contract).

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Security of your information

We will take reasonable steps to ensure that the information collected, used or disclosed is complete and accurate. It will be kept in a secure location, accessible only by authorized persons. Unfortunately, no data transmission over the Internet can be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive from our online services and products. These activities are carried out at your own risk. When we receive transmissions of your personal information, we do our best to ensure its confidentiality. Credit card information is among the most sensitive information you send to TEQOYA. TEQOYA uses servers to minimize the risk of unauthorized use of the information. Credit card information transmitted through our secure servers is encrypted using Secure Socket Layer (SSL) standards. For obvious reasons, please do not send credit card information via unsecured email.

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How to access, correct or update your information

You will always have access to the information and content that you provide to us. You can easily edit or delete your personal information provided during registration to TEQOYA by sending an e-mail to contact@teqoya.com, unless it is mandatory information required for your membership application.

Exceptions to this include:

• where providing access will pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
• your request for access is frivolous or vexatious;
• where the information relates to existing legal proceedings between TEQOYA and you and the information would not be discoverable in the process of those legal proceedings;
• or where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorized by law.

If TEQOYA does not allow you to access your personal information, we will provide you with the reasons for our decision. If you believe that the personal information we collect, use or disclose is inaccurate, incomplete or not up to date but TEQOYA does not agree with you, we will post a statement of your claim where that information is kept and accessed.

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What else you should know about Privacy

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer. Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via e-mail, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

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How to contact us

If you have any concerns or questions, please contact TEQOYA by email to contact@teqoya.com or use the Contact Us page to send your questions and comments via e-mail. Thank you for taking the time to read the TEQOYA Privacy Statement.

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