Frequently Asked Questions

Why choose a TEQOYA air purifier?

How TEQOYA Air Purifiers Work

Usage Tips

QAI Guide

Malfunction or Accident

Some needles of my TEQOYA ionizing air purifier do not crackle, is it malfunctioning?

What sets TEQOYA air purifiers apart from others?

TEQOYA air purifiers offer the perfect combination of efficiency, safety, user-friendliness, and durability:

Eliminate up to 99% of pollutants, including mold, pollen, viruses, and bacteria.
Utilize a patented French technology that emits no toxic substances, including ozone.
No need to replace filters, eliminating additional purchases.
Energy-efficient (maximum 10 Watts): 20 times more energy-saving than standard HEPA filter air purifiers [1].
Easy to maintain.
Quiet operation for enhanced comfort.
Elegant design that complements your interior.
No planned obsolescence, with a 5 to 10-year warranty!

[1] An air purifier for a 30m² room consumes between 30 and 80 watts during standard operation. However, some more powerful models can consume up to 200 watts or more.

Check out our dedicated question: Do TEQOYA air purifiers become less effective over time?

For more details, see our product catalog and tests and certifications.

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Which pollutants do TEQOYA air purifiers eliminate?

TEQOYA air purifiers act on particles of all sizes, ranging from the smallest (PM0.1, PM1) to the larger ones (PM10), including the well-known PM2.5 particles. [1]

Our purifiers also act on all types of particles: microorganisms (dust mites, bacteria, pollen, mold spores, viruses), combustion particles (tobacco smoke, incense smoke, candle smoke), and SVOCs (Semi-Volatile Organic Compounds - a category of gaseous pollutants increasingly monitored by air quality experts).

[1] According to the World Health Organization (WHO), PM2.5 particles (with a diameter less than 2.5 µm) cause more than four million premature deaths each year, and chronic exposure to these particles increases the risk of chronic diseases such as type 2 diabetes and hypertension. As a reminder, PM stands for "Particulate Matter," and a micron (µm) equals 0.001 millimeters.

Check out our dedicated question: Why purify indoor air 24/7?

For more details, see our product catalog and tests and certifications.

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How do TEQOYA air purifiers effectively eliminate fine particles from the air?

TEQOYA air purifiers eliminate up to 99.9% of fine particles, microorganisms, and allergens present in the air. Depending on the models, they use either the proprietary ozone-free ionization technology or an innovative air filtration technology called e-filtration, patented by TEQOYA. Both technologies emit negative ions without producing any by-products such as ozone.

In the case of air ionizers, particles are charged directly in the room's space and are precipitated to the ground through gravity and electrostatic attraction, following a physical effect present in nature.

In the case of the TEQOYA ALANA™ air purifier that utilizes e-filtration, particles are charged and captured in the reusable and washable filter inside the device.

Designed to be durable and energy-efficient, TEQOYA air purifiers are ideal for use in homes, offices, dusty workplaces, or any other living space.

Check our dedicated question: Can TEQOYA air purifiers eliminate bacteria and viruses?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Can TEQOYA air purifiers eliminate allergens such as pollen?

Yes, TEQOYA air purifiers, including the new ALANA™, can eliminate allergens such as pollen. TEQOYA air purifiers use e-filtration technology, which can capture even ultrafine particles suspended in the air, including allergens, and neutralize them.

Without the need for replacement filters, TEQOYA air purifiers are designed to be effective in spaces of various sizes and can help improve your indoor air quality by reducing concentrations of allergenic pollutants in the air.

Check our dedicated question: How can I be sure that TEQOYA air purifiers are safe?

Please note: For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Can TEQOYA air purifiers eliminate bacteria and viruses?

Yes, TEQOYA air purifiers can eliminate microorganisms such as bacteria and viruses. From an electrical perspective, microorganisms are particles that can be electrostatically charged.

Our new ALANA™ air purifier features a low-energy consumption fan that draws in the surrounding air into the device. As the air passes through its filter, ionized particles are captured, and then the purified air is released back into the room. Whether it's the air in a living room, kitchen, meeting room, bedroom, or any other space, it will be free from pollutants and allergens harmful to health.

For our ionizers, the process is slightly different: once charged, these microorganisms are attracted to surfaces connected to the ground, primarily the floor, similar to inert particles. The microorganisms are safely and effectively removed using our e-filtration technology. This ensures that you breathe clean air.

Check our dedicated question: How can I be sure that TEQOYA air purifiers are safe?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Can TEQOYA air purifiers prevent airborne spread of Covid-19 and other respiratory diseases?

TEQOYA air purifiers eliminate up to 99.9% of particles in the air, including aerosols carrying potentially infectious viral loads. This innovative technology helps reduce the risk of transmission to people in close proximity to an infected individual, especially in enclosed spaces with limited air circulation.

With the e-filtration technology, TEQOYA air purifiers capture and remove pollutants without emitting toxic substances such as ozone and nitrogen oxides. They contribute to the prevention of respiratory diseases by eliminating particles, microorganisms, and allergens present in the air.

It is important to note that wearing masks and ensuring adequate ventilation are the primary measures to prevent the spread of Covid-19 or any other respiratory virus. An air purifier serves as an additional protective measure.

Fore more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Are TEQOYA air purifiers effective against odors?

The effectiveness of the device against odors will depend on factors such as the size of the room and the source of the odor. If the odors are carried by particles, such as smoke or cooking vapors, TEQOYA air purifiers significantly reduce the odor. However, if the odor is gas from its sources, such as food waste or chemical odors, TEQOYA purifiers will have less impact.

Check our dedicated question: Does equipping a room with a TEQOYA air purifier eliminate the need for ventilation?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Are TEQOYA air purifiers effective against volatile organic compounds (VOCs)?

VOCs (Volatile Organic Compounds) are gases. To remove them, they need to be either trapped in an adsorbent material* or eliminated through a chemical reaction. The first method is used in devices with activated carbon filters. However, this method is imperfect. Activated carbon behaves like a sponge with light VOCs (including formaldehyde), and the captured pollutant molecules can be released. To fully understand the functionality of activated carbon filters, you can read our blog post: Separating Fact from Fiction: Activated Carbon Filters.

The second method, involving chemical reactions such as photocatalysis, is considered to be potentially dangerous. It may transform primary pollutants into secondary pollutants, which could be more harmful.

Good ventilation generally helps prevent a harmful concentration of VOCs. However, this can increase the introduction of particles, which is why an effective particle air purifier like our new ALANA™ air purifier can be useful.

Refer to an article from ADEME (the French Environment and Energy Management Agency) on the regulatory framework for VOCs: https://expertises.ademe.fr/professionnels/entreprises/reduire-impacts/reduire-emissions-polluants/dossier/composes-organiques-volatils-cov/cadre-reglementaire-cov

* Adsorption is based on the property of solid surfaces to reversibly bind certain molecules. The main adsorbent materials found on the market include activated carbon (made from wood or coconut shell), zeolites, silica gel, and synthetic adsorbents (resins, macromolecules).

Check our dedicated question: Which pollutants do TEQOYA air purifiers eliminate?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Do TEQOYA air purifiers have health benefits?

TEQOYA air purifiers help improve the air quality you breathe at home or in the office.

Improving indoor air quality can have a positive impact on your health, including:

reducing allergic symptoms such as sneezing, nasal congestion, and irritated eyes
reducing asthma symptoms
reducing the risk of respiratory and cardiovascular diseases
improving sleep quality

In addition to using a TEQOYA air purifier, it's also important to maintain proper ventilation in the room, regularly clean the space, avoid mold, and limit the use of household chemicals that can contribute to indoor air pollution.

Finally, if you have specific health concerns, it's advisable to consult a healthcare professional.

Check out our dedicated question: Why purify indoor air 24/7?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

How long does it take to purify the air with TEQOYA air purifiers?

The time required to purify indoor air depends on various factors such as the room size, the level of indoor air pollution, the chosen purifier model, etc. TEQOYA air purifiers use patented French technology to remove harmful particles from the air within a few tens of minutes. However, to maintain clean air 24/7, it is advisable to keep your TEQOYA device running continuously (24/7).

Check our dedicated question: Which TEQOYA air purifier model to choose?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

What is the power consumption of TEQOYA air purifiers?

TEQOYA air purifiers are known for their low power consumption, making them highly energy-efficient with a reduced carbon footprint:

ALANA™ - Average of 3 Watts (ranging from 0.4 to 10 Watts depending on the speed)
TEQOYA 450 - 2.2 Watts
TEQOYA 200 - 1.2 Watts
TEQOYA Nomad - 0.7 Watts

Compared to the power consumption of HEPA filter air purifiers available on the market, TEQOYA devices have a generally 2 to 3 times better energy efficiency (ratio between CADR and power consumption).

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Where are TEQOYA air purifiers manufactured?

By choosing TEQOYA, you are also contributing to the planet's well-being through environmentally-friendly design and manufacturing practices. TEQOYA air purifiers are manufactured in France at our factory located in Villandraut, in the Bordeaux region. Our subcontractors and suppliers are also French and Spanish, helping optimize the transportation involved in our manufacturing processes.

With TEQOYA, you can make a meaningful purchase by choosing an ecological, economical, and sustainable solution to protect your health and the health of your loved ones from air pollution.

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Why choose a TEQOYA air purifier over a HEPA filter air purifier?

TEQOYA air purifiers and ionizers use technologies that address the common drawbacks of HEPA filter air purifiers as highlighted by their users:

First and foremost, the frequent replacement of filters, which can be costly.
A lack of adaptability to daily life, including issues of space, power consumption, and noise.

HEPA filter air purifiers inherently contribute to an increase in our carbon footprint. TEQOYA strives to offer efficient and user-friendly air purifiers that can be used continuously while minimizing their carbon footprint:

High performance: TEQOYA air purifiers eliminate up to 99.9% of particles and other pollutants (allergens, smoke, cooking odors) without emitting toxic substances harmful to health. Importantly, their performance remains consistent over time, unlike HEPA filter air purifiers, whose effectiveness is highly dependent on the age of the filter.
Economical: TEQOYA air purifiers do not require filter replacements. Moreover, they are energy-efficient and designed for long-lasting use. This can result in significant long-term waste and cost savings.
Discreet and comfortably quiet: TEQOYA air purifiers are designed to blend into your interior. They produce minimal noise, particularly ionizers, which are well-suited for bedrooms and quieter rooms.

Great care has been taken in the design of TEQOYA ionizer air purifiers to ensure their safety, validated through multiple testing protocols.

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Why choose a TEQOYA ionizer over any other ionizer?

TEQOYA air ionizers offer the best combination of efficiency, safety, ease of use, and durability:

French patented technology: TEQOYA ionizers use a 100% ozone-free ionization technology that releases a large number of negative ions to purify indoor air.
TEQOYA ionizers eliminate up to 99.9% of particles, allergens, and microorganisms in the indoor air. They are also effective in removing unpleasant odors from smoke, cooking, or pets.
Unlike many other ionizers, TEQOYA ionizers do not emit toxic substances such as ozone, which can be harmful to health at high concentrations.
No need to replace filters, just clean the ionic outlets of your TEQOYA ionizer 1 to 2 times a year.
TEQOYA ionizers are not subject to planned obsolescence. They come with a 5 to 10-year warranty. They are also silent and energy-efficient.

Check out our dedicated question: What sets TEQOYA air purifiers apart from others?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

How does TEQOYA's patented e-filtration technology work?

The new e-filtration technology by TEQOYA combines our expertise to create a powerful air filtration system. This system combines ozone-free air ionization with electrofiltration, which traps the ionized particles inside your TEQOYA air purifier in a cleanable and reusable filter.

The filter is composed of polarized and insulated plates to prevent the risk of electrostatic discharge. With very low-pressure drop and a high pollutant storage capacity, the e-filtration technology adapts to various environments.

The e-filtration technology is an efficient, safe, consumable-free, and energy-saving air filtration technology!

Check our dedicated question: How does 100% ozone-free air ionization work?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

How can I tell if my TEQOYA ionizer works approperly?

You can check the operation of your TEQOYA ionizer through at least three simple tests:

Bring your hand close to the ionizing outlets, and you will feel a slight cool breeze. This is the "ionic wind," the airflow generated by the negative ions.
Bring your ear close to one of the ionizing outlets, and you will hear a faint crackling sound.
Slowly bring your finger to within 1 or 2 mm of the needle located at the bottom of an ionizing outlet, and you will also hear a faint crackling sound. If you perform this test in the dark, you may also observe a slight glow at the tip of the needle.

Rest assured, none of these tests pose any risk to you!

In case you don't hear any crackling sound, it may be because your body is insulated from the ground. Insulating shoe soles, for example, can prevent the electrical phenomenon that generates this crackling sound. In this case, we recommend touching a wall with one of your hands or removing your shoes.

If you still have doubts after performing these tests, you can acquire an air quality sensor. This sensor will allow you to verify the effect of your TEQOYA ionizer on particles. TEQOYA can offer you one for sale or loan! 🙂

Check our dedicated question: What proves the safety and effectiveness of TEQOYA air purifiers?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

How can I verify if my ALANA™ air purifier is working properly?

You can verify the operation of your ALANA™ air purifier through some simple tests:

Noise: Your ALANA™ should produce a slight ventilation noise, indicating that the air is being drawn in and purified by the reusable filter inside the device.
Light: The indicator light of your ALANA™ should be illuminated, indicating that the device is in operation. Make sure the light is on.
Ionic Optics: Regularly check the ionic optics of your ALANA™. If they are dirty, the emission of ions may be reduced, affecting the efficiency of your air purifier. Remember to clean the optics every 6 months or so. It's a quick and easy process using the cleaning kit provided with the device.
Air Quality: You can use an air quality sensor, such as the one offered by TEQOYA, to measure indoor air quality. This is the most reliable way to verify the effectiveness of your air purifier!

The operation of TEQOYA air purifiers is designed to be particularly convenient in daily use. Our purifiers work quietly, without the need for filter replacements or emitting any odors (ozone, CO2, etc.). They are comfortably silent. Just because you can't see anything doesn't mean nothing is happening! 😉

Check our dedicated question: How can I know if my TEQOYA ionizer works?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

How can I be sure that TEQOYA air purifiers are safe?

TEQOYA has laboratory test reports on the absence of secondary pollutant emissions: no ozone emission, no reaction with chemicals present in the air, etc. These reports are reliable, obtained from independent laboratories, and provide irrefutable evidence of the safety of negative ion diffusion.

Furthermore, TEQOYA products have low electrical power and therefore extremely low electromagnetic radiation. In practical terms, the maximum electrical current (generated by our purifiers) is a thousand times lower than the threshold of electrical current considered harmful to health (1mA).

Rest assured, TEQOYA filterless air purifiers are 100% safe thanks to our patented e-filtration technology. The safety of negative ions, even in large quantities, has been established by numerous scientific studies, including the latest one published in 2018. [1] So you can breathe purified air safely and sleep soundly 😊.

[1] International Journal of Molecular Science - Temasek Life Sciences Laboratory, Singapore (2018). Negative Air Ions and Their Effects on Human Health and Air Quality Improvement. Available at: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6213340/

Discover here the technologies patented by TEQOYA.

Check out our dedicated question: What is the difference between TEQOYA ionizers and the ALANA™ air purifier?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

What proves the safety and effectiveness of TEQOYA air purifiers?

At TEQOYA, our priority is to protect you from indoor air pollution while offering efficient and environmentally-friendly air purifiers. We ensure the complete safety of our products and have designed them in a way that purifies the air without emitting any pollutants into the ambient air, such as fine particles, ozone, VOCs, etc. We also conduct systematic testing to ensure the performance and safety of our air purifiers.

Check out our dedicated question: How does 100% ozone-free air ionization work?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Are ionized particles harmful once they settle on surfaces?

The safety of your children and pets is a significant concern for us. The ionized particles produced by TEQOYA ionizers are not volatile and do not behave like dust particles. These particles are electrostatically adhered to grounded surfaces and can only be detached through mechanical action, such as strong suction, friction, or water cleaning. Therefore, rest assured that the particles do not become airborne like large dust particles, and their contact is not harmful to your health or the health of your loved ones.

Check our dedicated question: How does 100% ozone-free air ionization work?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Are air ionizers safe for sleep and health, or can many ions be harmful?

TEQOYA air ionizers are safe for sleeping and living in proximity. In particular, TEQOYA ionizers emit an optimal amount of negative ions to improve indoor air quality without posing any risk to health.

If you are electromagnetically sensitive, we recommend placing your TEQOYA device at least 1 meter away from your location and consulting a healthcare professional to assess any potential risks.

Check our dedicated question: What proves the safety and effectiveness of TEQOYA air purifiers?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Do TEQOYA air purifiers become less effective over time?

No. Guaranteed for 5 to 10 years, TEQOYA air purifiers maintain a consistent level of efficiency throughout their lifespan. The durability of our products is one of our major advantages compared to traditional air purifiers.

To maintain the constant efficiency of your TEQOYA air purifier, simply dust off its ionizing outlets regularly, about 1 or 2 times a year depending on the level of pollution in your environment. It's that simple! 😊

For the ALANA™, it's also recommended to clean the filter once a year.

Check our dedicated question: "What maintenance does my TEQOYA air purifier require?"

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

How does an ionizer work in a vehicle without a grounding outlet?

It's simple! Your vehicle doesn't require a specific earth ground connection to operate the TEQOYA Nomad. Instead, the vehicle's chassis is used as a ground reference to power the device, utilizing the 5V or 12V power outlets present in your car.

Particles in the air are charged by negative ions and then attracted to surfaces connected to the vehicle's chassis. Over time, the electric charges are dissipated from the vehicle through friction between the air and the car body, or even through the contact between the tires and the road. Tires are electrical insulators but allow the passage of low-intensity currents.

Therefore, even if your vehicle is not connected to an earth ground, the TEQOYA Nomad can still effectively purify the air inside the cabin.

Check our dedicated question: How does 100% ozone-free air ionization work?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

How does the 100% ozone-free air ionization work?

TEQOYA air ionizers are inspired by nature and release a large number of negative ions into your living spaces. These ions electrostatically charge the pollutant particles in the air, attracting them to grounded surfaces and rendering them harmless.

From a technical standpoint, the ionization process in your TEQOYA air purifier has two main characteristics:

The ionization process replicates a negative corona effect at the tip of its needle, creating a region of the high electric field that triggers an electron cascade, resulting in the formation and release of negative ions.
The ionization process also limits the amplitude of the electric field and the electrical current emitted by the needles, thus preventing the generation of toxic chemicals (such as ozone and nitrogen oxide). This second characteristic ensures completely safe operation.

By replicating the depollution principle found in the purest natural environments on the planet, such as forests, mountains, and coastal areas, your TEQOYA ionizer provides an effective, simple, and silent solution for purifying indoor air.

Check our dedicated question: How can I be sure that TEQOYA air purifiers are safe?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Why TEQOYA ionizing air purifiers do not produce ozone?

Unlike conventional ionizers, TEQOYA ionizing air purifiers do not emit toxic substances such as ozone. TEQOYA's patented technology avoids the conditions that lead to ozone generation by maintaining specific values for electric field and electron density in the air surrounding TEQOYA's ionization components. Several patents have been filed that partially describe these ionization components. Our 100% ozone-free air ionization technology has been tested and certified by independent laboratories to ensure safety and user-friendliness.

Check out our dedicated question: What sets TEQOYA air purifiers apart from others?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

How many negative ions are produced by TEQOYA air purifiers ionizers?

There are two ways to measure the diffusion of negative ions by an ionizing air purifier:

By measuring the ion concentration, which is the electron charge per unit volume of air at a given distance from the device. Typically, this measurement is taken at a distance of one meter from the ionizer. For example, a TEQOYA 200 generates 200,000 ions/cm3, while a TEQOYA 450 generates 450,000 ions/cm3.
By evaluating the number of electrons released by the ionizer per second. This estimation is done by measuring the electrical current coming out of the needles of the ionizing optics. This current is extremely low but corresponds to huge quantities of electrons. It is approximately 1.5 trillion electrons per second for a TEQOYA 200 and about 3 trillion electrons per second for a TEQOYA 450.

These values depend on measurement conditions such as temperature, humidity, and electrostatic environment. When looking for information about the performance of an ionizer, make sure that the values provided specify their units. Beware of misinformation circulating on the Internet, such as ions per cm3/second, which doesn't mean anything.

Check our dedicated question: What is the difference between TEQOYA ionizers and the ALANA™ air purifier?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

What is the lifespan of negative ions in the air?

The lifespan of negative ions depends on various factors, such as the chemical composition of the molecule, environmental humidity, and more.

Negative ions have a short lifespan in the air, ranging from fractions of a second to a few minutes. It's important to note that the lifespan of ions is relatively short. Therefore, maintaining a constant level of ionization in the air requires continuous production of ions.

Check our dedicated question: How does air ionization work without ozone emission?

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

What is the difference between TEQOYA ionizers and the ALANA™ air purifier?

Although TEQOYA ionizers and the ALANA™ air purifier are based on the same ozone-free air ionization technology developed by TEQOYA, they also have significant differences.

A TEQOYA ionizer is designed to emit negative ions into the air of a room. These negative ions bind to particles through electrostatic attraction, such as allergens, bacteria, and viruses. These negatively charged particles are then attracted to earthed surfaces, especially the ground. This mechanism is at work in nature, as demonstrated by environmental science studies. TEQOYA air ionizers silently release ions into the air without creating airflow, allowing nature to take its course!

The ALANA™ air purifier also eliminates pollutant particles using TEQOYA's patented e-filtration technology. The device draws in the surrounding air and passes it through a cleanable and reusable filter for the lifetime of the product (guaranteed for 5 years). The particles are trapped inside the device with a high level of filtration. This device operates like a more "conventional" filter-based air purifier, but its cleanable filter, low energy consumption, and reliability are important features suited for continuous use (24/7).

Check our dedicated question: Does equipping a room with a TEQOYA air purifier eliminate the need for ventilation?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

What is the difference between TEQOYA ionizers and negative ion diffusers?

Negative ion diffusers are often marketed to provide well-being associated with negative ions. In addition to that, TEQOYA ionizing air purifiers are designed to improve indoor air quality by eliminating particles present in the air (bacteria, pollen, spores...) through a powerful emission of ions, without producing ozone.

In terms of performance, TEQOYA ionizers have demonstrated high efficiency in removing particles, including ultrafine particles as small as 0.010 microns. They are also comfortably silent and highly energy-efficient.

Diffusers can also contribute to a reduction in particles, but their effectiveness will strongly depend on the size of the room in which they are used, as their power is often low.

Check out our dedicated question: What sets TEQOYA air purifiers apart from others?

Fore more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

Can I move my TEQOYA air purifier from one room to another to purify different rooms?

Yes, it is absolutely possible to move your TEQOYA air purifier from one room to another. TEQOYA air purifiers are lightweight and compact, making them easily portable from one room to another.

To ensure optimal performance, please follow the usage and maintenance guidelines provided in the user manual.

Check our dedicated question: Should I keep windows and doors closed for the TEQOYA air purifier to be effective?

For more details, you can explore our product catalog and check out our tests and certifications.

If you have any further questions, please contact us, and one of our experts will respond to you as soon as possible.

What maintenance does my TEQOYA air purifier require?

The most important maintenance task for your TEQOYA air purifier is to regularly clean the "ionizing outlets," which are the cones present in your device.

You may notice a thin layer of white dust around the ionizing outlets after a few weeks or months of use, depending on the level of pollution in your environment. It is important to clean the needle tips located at the bottom of each cone, as dust can accumulate over time and reduce the emission of ions.

To remove this layer of dust, you can use a silicone eraser, such as the one provided in the TEQOYA cleaning kit. Alternatively, you can also use a folded dry towel: create a rough tip by folding the fabric, insert the tip into each outlet, and twist it to allow the towel to rub against the needle. Don't worry, the ionizing outlets are not fragile!

Check our dedicated question: "Are ionized particles harmful once they settle on surfaces?"

For more details, see our product catalog and tests and certifications.

Do you have another question? Contact us, and one of our experts will respond to you promptly.

Which TEQOYA air purifier model to choose?

The choice of TEQOYA air purifier model depends on the type of room, its usage, and your sensitivity to particle deposition on surfaces.

If you're looking for a solution that closely mimics natural operation, is simple and discreet, then TEQOYA ionizers are the perfect choice for you!

If you prefer pollutants in the air to be captured in a cleanable filter to prevent deposition on surfaces, then our ALANA™ air purifier is the one to go for.

In summary, here are the models we offer and their typical uses:

ALANA™: An ideal air purifier for living spaces up to 30 m².
TEQOYA 450: An ideal ionizer for large, quiet rooms up to 30 m² (or 50 m², if it's mainly used for the benefits of ions).
TEQOYA 200: An ideal ionizer for quiet bedrooms and offices up to 15 m² (or 30 m², if it's mainly used for the benefits of ions).
TEQOYA Nomad: An ideal ionizer for the interior of a vehicle.

If you have specific needs such as allergies or sensitivity to odors, we recommend choosing a model like the ALANA™ that has a reusable filter and speed adjustment options.

Check out our dedicated question: Why choose a TEQOYA air purifier over a HEPA filter air purifier?

For more details, see our product catalog and tests and certifications.

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Where should I place my TEQOYA air purifier for maximum effectiveness?

To ensure optimal performance of your TEQOYA air purifier, it is important to choose a suitable location. Avoid placing your purifier in a confined space or surrounded by objects to allow for better air circulation. Installing the purifier in the most open area possible is the best way to ensure its effectiveness throughout the room.

For your ALANA™, it is recommended not to block the air intake on the lower side and, of course, not to obstruct the air outlet grille. If you decide to place it on a surface, remember to use the provided wooden feet.

Regarding your ionizer, avoid placing them near metal objects, as they can attract the emitted negative ions. To improve its efficiency and avoid marks on surrounding surfaces, place your ionizer approximately 30 cm away from walls or partitions. It is also recommended to position it at a height between 50 cm and 2 meters for optimal air purification (except for ceiling-mounted models such as ALANA™ and TEQOYA 450, which can be installed at a higher level).

Check our dedicated question: "What maintenance does my TEQOYA air purifier require?"

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Should I keep windows and doors closed for the TEQOYA air purifier to be effective?

It is important to ventilate your living spaces for at least 10 minutes early in the morning and evening to remove CO2, moisture, and toxic gases such as VOCs that can accumulate in a confined space. However, by opening your windows, you allow outdoor pollution, including PM2.5 particles, to enter. This is where your TEQOYA air purifier comes in to eliminate them. It also removes other major indoor air pollutants, such as mold spores, dust mites, and more.

If you know the source of pollution, it is best to place your TEQOYA air purifier nearby to address the issue at its source. 🙂 Make sure to have adequate air exchange in the room to avoid a stuffy feeling or risk of humidity. If necessary, your purifier will compensate for the influx of outdoor pollution.

Check our dedicated question: "Are ionized particles harmful once they settle on surfaces?"

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Can I run my TEQOYA air purifier 24/7?

Yes, your TEQOYA air purifier is designed to run continuously while consuming very little energy.

For optimal operation, it is recommended to clean the purifier 1 or 2 times a year following the maintenance instructions provided in the user manual.

Check our dedicated question: What is the energy consumption of TEQOYA air purifiers?

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What is the recommended daily usage duration for TEQOYA air purifiers?

Indoor air can be 5 times more polluted than outdoor air. We spend 90% of our time indoors, and that's where we inhale the majority of our "annual dose" of pollution. Therefore, it is advisable to protect ourselves from air pollution as often as possible. Purifying the indoor air 24/7 with a TEQOYA air purifier can offer numerous benefits for your health and well-being.

We recommend using your TEQOYA air purifier continuously (24/7) to maintain clean and purified air in your living or working space, without having to worry about turning it on and off based on your movements.

With no planned obsolescence and designed to last, TEQOYA air purifiers are known for their energy efficiency. They are therefore suitable for continuous use.

Check our dedicated question: Do TEQOYA air purifiers have health benefits?

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Why purify indoor air 24/7?

Indoor air can be up to 5 times more polluted than outdoor air. We spend 90% of our time indoors, and that's where we inhale the majority of our "annual dose" of pollution. It is therefore desirable to protect ourselves from air pollution as often as possible. Purifying indoor air 24/7 with a TEQOYA air purifier can offer many benefits for your health and well-being.

TEQOYA air purifiers eliminate up to 99.9% of particles and allergens: pollen, dust mites, mold, tobacco smoke, viruses, bacteria, and more. Therefore, a TEQOYA purifier can help you improve indoor air quality, reduce allergy symptoms (including asthma), and alleviate respiratory issues in general.

Check out our dedicated question: What sets TEQOYA air purifiers apart from others?

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Should I turn off my TEQOYA air purifier when I leave my house for several days or an extended period?

To reduce power consumption and avoid any electrical risks, it is generally recommended to turn off your appliances when you leave your house for several days.

If you are using your TEQOYA air purifier for specific health reasons or if you have pets staying indoors, it is preferable to leave it running in your absence. This ensures that you return to a room with clean air. Additionally, TEQOYA air purifiers consume very little energy.

Check our dedicated question: What is the power consumption of TEQOYA air purifiers?

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When should I stop my TEQOYA air purifier?

There is no specific time to stop your TEQOYA air purifier. You can leave it running continuously (24/7) to maintain optimal air quality. Of course, you can turn it off as needed when you're away for an extended period. Just remember to turn it back on when you return!

Check our dedicated question: Why should I purify my indoor air continuously (24/7)?

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How are TEQOYA air purifiers and the air quality sensor complementary?

A sensor like the one offered by TEQOYA allows you to measure indoor air quality before and after using the TEQOYA air purifier, thereby evaluating its effectiveness. A sensor also helps you determine if your living space is adequately ventilated by measuring relative humidity or CO₂ levels.

Check our dedicated question: Should I keep windows and doors closed for the TEQOYA air purifier to be effective?

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Are TEQOYA air purifiers compatible with a humidifier?

TEQOYA air purifiers are fully compatible with a humidifier. The combined use of a TEQOYA air purifier and a humidifier allows for effective reduction of pollutants in the air while maintaining adequate humidity levels.

For your information, in Europe, a recommended relative humidity level is between 30% and 70% (between 40% and 60% in France) to ensure a healthy environment and prevent the proliferation of mold and bacteria.

Check our dedicated question: Do TEQOYA air purifiers have health benefits?

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Can I use an essential oil diffuser with a TEQOYA air purifier without reducing its effectiveness?

Yes, you can use an essential oil diffuser with a TEQOYA air purifier or ionizer. It is recommended to use high-quality essential oils in moderate quantities to avoid any harm to your health.

However, please note that the essential oil diffuser may release particles into the air, which can affect the performance of the air purifier to some extent. It is advisable to maintain a balance between enjoying the aroma of essential oils and ensuring the optimal purification of the air.

Check out our dedicated question: What is the difference between TEQOYA ionizers and the ALANA™ air purifier?

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Can I plug a TEQOYA air purifier in a camper van?

Yes! The TEQOYA TEQOYA Nomad model is portable and lightweight, specifically designed for use in vehicles. It can be powered through a USB connection or a 12V adapter, which are commonly available in camper vans. This allows you to purify the air inside your living space, eliminating particles and unpleasant odors, and improving your comfort and well-being. If your camper van has 220V outlets, you can also use the TEQOYA 200 model.

Check our dedicated question: Which TEQOYA air purifier model to choose?

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I live in the countryside. Do I need an air purifier?

It is essential to be informed about the air quality in your region, even in rural areas. Intensive agricultural activities, animal farming, proximity to an airport or traffic, and atmospheric movement of pollutants can significantly pollute the air, even in the countryside. This can affect indoor air quality as well.

If you suffer from allergy symptoms or reactions related to air pollution, TEQOYA air purifiers can be a wise choice to help improve indoor air quality. Be sure to choose the model that is most suitable for your needs and your indoor environment.

Check our dedicated question: Which TEQOYA air purifier model to choose?

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I'm electrosensitive, should I use TEQOYA air purifiers?

TEQOYA air purifiers produce very low levels of electromagnetic radiation due to their low electrical power. Therefore, they are considered safe for electrosensitive individuals. However, it is recommended to place them at least 1 meter away from your location and consult a healthcare professional to assess any potential risks.

Check our dedicated question: Do TEQOYA air purifiers have health benefits?

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How can I be sure that the room is appropriately purified?

You can use an air quality sensor (also known as an air quality monitor) to measure the level of pollution before and after using the TEQOYA air purifier. Additionally, you can check if symptoms related to air pollution, such as allergies, asthma, or sneezing, have reduced after using the air purifier.

TEQOYA offers an air quality sensor, available for a free one-month loan when you purchase your air purifier, or you can purchase it separately for continuous monitoring of your indoor air.

To maintain optimal effectiveness over time, it is important to follow the instructions for use and maintenance provided in the user manual.

Check our dedicated question: Do TEQOYA air purifiers have any health benefits?

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Does equipping a room with a TEQOYA air purifier eliminate the need for ventilation?

Using a TEQOYA air purifier can help improve the indoor air quality of your room, but it is still important to ventilate your space regularly to remove CO₂, humidity, and volatile organic compounds (VOCs).

Check our dedicated question: What are the health benefits of using TEQOYA air purifiers?

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Why is ventilating a room not enough to purify the indoor air?

Ventilating a room is an important step to refresh indoor air, but it is not always sufficient to purify the air. Many indoor air pollutants, such as fine particles, mold spores, and dust mite allergens, are continuously emitted and remain suspended in the air for several hours.

Indoor air gradually accumulates pollutants in poorly ventilated or unventilated areas, and it often takes only a few hours for the expelled pollutants to re-enter the interior space. This is why proper ventilation is necessary.

Outdoor pollution can also infiltrate indoor environments, especially when there is high air exchange. In general, it is estimated that due to the time we spend indoors and the lack of air filtration in our ventilation systems (when present), we inhale more air pollutants indoors than outdoors. Ventilating the room helps eliminate CO₂, humidity, volatile organic compounds (VOCs), and particulate pollutants that accumulate, but it also increases the entry of outdoor air pollutants.

For all these reasons, an air purifier can be beneficial. Our new ALANA™ air purifier captures all particles present in the air using its reusable filter. It also eliminates odors, viruses, bacteria, and more. Therefore, the ALANA™ serves as an effective complementary solution for capturing and removing these pollutants.

Check our dedicated question: Why choose a TEQOYA air purifier over a HEPA filter air purifier?

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Some needles of my TEQOYA ionizing air purifier do not crackle, is it malfunctioning?

Normally, all the needles in your TEQOYA ionizing air purifier should be functioning. However, it is possible that some ionizing optics produce different sounds. Variations in sound can be caused by slight fluctuations in the electrostatic environment of the needle (local air humidity, immediate proximity to your body).

Ionizing optics are not independent of each other: when certain optics emit strongly, neighboring optics emit less because local electrostatic charges impede their operation. It can also happen that the position of the "strong" optics changes over time. The total ion emission of a TEQOYA ionizer is thus the result of a global balance between the optics. TEQOYA's manufacturing process includes control of the ion emission of the devices.

If you no longer hear or hear less crackling from your TEQOYA air purifier, it is also possible that the ionizing optics need cleaning. Indeed, the diffusion of ions is gradually reduced by ultrafine dust that accumulates on the tips of the needles located at the bottom of the cones. Remember to regularly clean the needles according to the maintenance instructions provided in the user manual.

Check our dedicated question: How does an ionizing air purifier work?

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How many days does it take to deliver my order?

As stated on the product pages of our website, the standard delivery time via Colissimo is 5 business days. The shipment is made within 48 hours, and you will receive a shipping confirmation within 72 hours after placing your order. If the delivery time is extended due to exceptional circumstances, we will provide information on the website.

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If my environment has no pollutants, is a TEQOYA air purifier helpful?

Even if your environment doesn't have visible or odorant pollutants, there can still be particles and allergens in the air. Science is gradually discovering that even small amounts of pollutants, which are difficult to measure, have an impact on our health.

TEQOYA air purifiers reduce the concentration of pollutants, improving indoor air quality and promoting your well-being. If you suffer from allergies or are sensitive to odors, a model like the ALANA™ can optimize the air quality in your environment with its reusable filter and adjustable speed settings.

Check our dedicated question: Why choose a TEQOYA air purifier over a HEPA filter air purifier?

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How many negative ions are produced by TEQOYA ionizing air purifiers?

There are two ways to measure the release of negative ions by an air ionizer:

By measuring the ion concentration, which refers to the electron charge per unit volume of air at a given distance from the device. Typically, this measurement is taken at a distance of one meter from the ionizer. For example, a TEQOYA 200 generates 200,000 ions/cm³, while a TEQOYA 450 generates 450,000 ions/cm³.
By evaluating the number of electrons released by the ionizer per second. This estimation is done by measuring the electrical current flowing from the ionizing needles. The current is extremely low but corresponds to enormous quantities of electrons. It is approximately 1.5 trillion electrons per second for a TEQOYA 200 and about 3 trillion electrons per second for a TEQOYA 450.

These values depend on measurement conditions such as temperature, humidity, and electrostatic environment. When looking for information about the performance of an ionizer, make sure that the provided values specify their units. Beware of misleading information circulating on the Internet, such as ions per cm³/second, which is meaningless.

Check our dedicated question: What is the difference between TEQOYA ionizers and the ALANA™ air purifier?

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